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Managing with Gratitude

Giving constructive and effective feedback to employees is almost never easy.  Here’s a tip for using gratitude as a powerful tool.  Keep a Gratitude Log on each employee.  When he or she does something well—be it extraordinary, consistent, thorough, thoughtful or just plain helpful—document with as much specificity what your employee did.  You can use a handwritten notebook or create files on your computer.  Make it a ritual—document something once a day.

Consider the Context

Communicating in Bilingual Environments

When working and communicating among different cultures in and out of the United States, there are many extremely important and subtle distinctions to consider. At the same time the topic (culture and communication) is so large that using well-thought-out generalizations can help us develop a framework to explore the subtleties of culture and communication. With that said, allow me to explore a very large idea, knowing full well there is more to be said, than will comfortably fit in this e-article.

The Bilingual Beans

To promote a strong culture of continuous improvement it is important that workers at all levels participate in sharing their ideas. The concepts of sharing ideas for improvement is often difficult for workers with Latino roots. There are a number of culturally profound patterns at work that help explain this cultural tendency.

Banish the "But..."

If you have taken a class in improv, one of the first principles you learn is yes…and…. The way this concept unfolds in improv is that to find the entertainment value in a scene, the objective is to transform a commonly held notion—that we must be funny—to a more natural way of being in relationship.  One of the ways to foster this state of being is to always support your partner.