Doing business with PSIExpertise in Workforce Management“Performance Solutions provides expertise and experience in the following areas of workforce management and development: Assessment, Training, Continuous Learning, Leadership Training, Coaching, Cultural Integration, Process Improvement, and Employee Satisfaction. Ranya uses her professional experiences along with her creativity and visionary focus to help organizations quickly assess their workforce deficiencies and needs and assimilates these findings into an implementable action plan allowing organizations to begin winning with its existing workforce within the competitive world of manufacturing. Ranya has helped PacMoore Products to create foundational programs that are now in place and working to support our growth and expansion into the future. I would highly recommend Ranya Verson and Performance Solutions for helping organizations create, strengthen or expand their employee relations and development programs.” ~Scott M. Reid, General Manager at PacMoore Products Communication as a Key Tool“PSI fostered a sense of community and took us to another level of communication. PSI programs combined with Ranya’s facilitation and leadership brought forth a greater sense of community and helped us build better relationships. The PSI staff was very helpful and willing to guide our company. Ranya and Rebecca were consistently very helpful offering us clear feedback or useful resources to allow me to facilitate the training. I felt supported and well armed with excellent tools.” ~Member of PAC implementation team at PacMoore Production Technologies Value Addeded "Ranya's value-added is her ability to listen, to recap what she heard, to add her own thoughts and ideas to the discussion, to tie learning's back to the objectives and to design effective and targeted education. She is well read in the areas of education, training, psychology, religion and other areas which lend to understanding the whole person. The added value of these learning's and her ability to articulate these ideas add a unique value of understanding and caring for the end learner in a more comprehensive way. Ranya has many strengths. I appreciated her ability to look at a project from the whole, the vision, the future needs and yet she also has the ability to take her work down to the detailed level. I find many people can do one or the other and Ranya has the talent to understand the need to be in the detail in order to understand the whole and visa versa. Another strength is her ability to be a 'quick study.' She took complex financial concepts that needed to be conveyed to groups at different levels of understanding and learned the concepts herself. These were difficult concepts and yet through her tenacity to learn and understand she was able to articulate these concepts back to both the subject matter expert and the end users. This was impressive! Ranya adds so much value. She works very hard to understand and appreciate those with whom she works. She challenges people to understand what education and training is and what it isn't. She proposes ideas to build programs so that learners are engaged. Her work is prompt, clean and well thought out." ~Barb Provost, Project Manager (massive de-regulation projects), Allstate Insurance Professional Gain “Working with PSI was a great experience. I learned many new things about work, others and myself. I was able to explode a potential that I did not know I had and was able to grow and learn with the help of the programs. I leaned a lot of information about adult learning, the process of learning, editing, formatting, information and information management, motivation in adult learning and others.” ~Karem Heath, Supervisor and Lead Trainer at PacMoore Production Technologies |
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PSI Impacts Performance
A Greenhouse for Growth PSI has been an invaluable partner helping PacMoore develop a world class training program. PacMoore has made a commitment to care for its employees with a strong emphasis on the Hispanic community. ... We believe our commitment is best fulfilled by offering training to employees that not only develops their work skills but provides them with transferrable methods that can be used in their homes and in the community. PSI has done an outstanding job of understanding our people, processes, language, and culture. They have taken that knowledge and created a portfolio of training tools integrated into a delivery system that trains our people at the highest level. Our employee morale and retention has risen significantly for several reasons. First, our employees know we care. Second, they have developed skills that have made them more comfortable in an English speaking culture. Third, they realize they have a huge potential for learning. And last they can see their productivity increase and their quality improve. PSI has created a greenhouse for growth where people are discovering their God-given potential. I believe PSI has the ability to help companies transform the work place through a systematic commitment to training. ~Bill Moore, President PacMoore Bottom Line Results“PacMoore’s efforts with PSI have focused on creating a culture that is responsive to change and improving employee morale, while also working towards ensuring employee safety and reducing customer complaints. Over the past three years, PacMoore’s employee retention rate has been 98%; employee morale has improved and customer complaints have been reduced by 22% between 2006 to 2008. Addtionally, we have all plant employees certified on our Standard Operating Procedures—all of this in a bi-lingual work environment.” ~Scott M. Reid, General Manager at PacMoore Products Smoothest Launch Ever"According to management observers, Ranya created the 'smoothest launch ever' of a new manufacturing line. Through an integrated plan of orientation, structured OJT, and performance-based documentation, we were able to launch a new line and new product with a minimum of waste material and lost time due to human error, and a high level of productivity." ~Gary Henderson, former Training Director at Wesley-Jessen Rapid Integration of New Employees "With the use of SAFE, Target Talk, SOPs and OJT, PSIs programs have helped us to train employees more easily and rapidly integrate new employees. The implementation of these programs has given our employees a better way to learn. Through the programs we can verify that employees are retaining the necessary knowledge. Moreover, the company has benefited from more productive employees, better use of machinery and positive comments from auditors. We have had audits and client visits that have left auditors stunned with our training programs. This speaks loudly about PSI’s programs. The results are evident. We have better use of equipment, avoiding damage and increased safety of both our product and people. Now, we know [the supervisor team] that all of our employees have the knowledge they need [to do the work]. From my point of view, I would like to thank you for the training programs and for preparing our trainers to train. We are confident that our employees are receiving compete and effective training." "Con el uso de SAFE, Target Talk, SOPS y OJT se nos hace mas fácil entrenar a los empleados e integrar rápidamente a los nuevos. La implementación de estos programas les ha proporcionado a los empleados mejores formas de aprendizaje y, a través de estos programas, podemos verificar que retienen el conocimiento adquirido. Además, la compañía se beneficia porque recibe mejor rendimiento de los trabajadores y el mejor uso de la maquinaria, y también con los comentarios de los inspectores en las auditorías. Hemos tenido auditorías y visitas de clientes los cuales se han quedado gratamente sorprendidos con los resultados del programa. Eso habla mucho de si mismo. Los resultados que hemos tenido son evidentes. Tenemos mejor uso de maquinaria al evitar daños y al aumentar la seguridad de los productos y de los empleados. Ahora sabemos [el equipo de supervisores] que todos tienen el conocimiento necesario. Yo de mi parte quiero darte las gracias por tu programa y la preparación otorgada a los entrenadores. Estamos seguros que los empleados están recibiendo un entrenamiento completo y eficaz." ~Juan Carlos Vizcarra, Plant Manager at PacMoore Products Fun, Original Programs “The fact that the programs are fun and original makes the trainers and employees look forward to training. Everyone is more willing to learn with the PSI delivery methods. We have been able to see results in our employees by observing them apply policies and procedures in a faster and practical way. We once had an accident with blood spill. I was taught the procedure one week and the following week the employees applied the procedure to the incident in a impeccable way—they performed perfectly!” ~Karem Heath, Plant Supervisor and Lead Trainer at PacMoore Production Technologies |
Target Talk Hits its Target
Builds a Sense of Community
“After rolling out and developing the Target Talk™ program a sense of community and understanding was very visible. Cross functional groups are able to communicate with clarity and agreement. There used to be a huge communication gap between production and maintenance. After rolling out Target Talk™, we were able to see how with the use of a simple lexicon, the Hispanic community could make themselves understood. Additionally, I know for a fact that some of our employees are applying the action words in their children school or at the stores. This is really great!” ~Karem Heath, Plant Supervisor and Lead Trainer at PacMoore Process Technologies Exactly What Workers Need
"In this country we have many differences in language because we are mix of cultures and races, yet we have a common goal—to expand our potential and thrive in the global marketplace. Target Talk™ is specifically designed for the Latino culture, yet with the possibility to expand to speakers of other languages. This system is a big help to teach language, policies and to roll out training. It is designed to teach exactly what the workers need!" "En este país tenemos una gran diversidad en el lenguaje. Esto se debe a que somos una mezcla de razas diferentes y culturas diferentes. Todas con un objetivo en común, extender nuestro potencial y tener éxito en el mercado a nivel mundial. Target Talk™ ha sido diseñado específicamente para la cultura latina y con la posibilidad de extenderse a otros idiomas. Este sistema es de gran ayuda para enseñar lenguaje, pólizas y facilitar el entrenamiento. Diseñado especialmente para la instrucción que los trabajadores necesitan." ~Jorge Ruiz, Lead Trainer at PacMoore Products |
EQ Services Blind Spots Revealed
“The EQ profile and interpretive sessions helped me to see blind spots and how I react under pressure. Right now, I see it as a way to gain better understanding of myself and how to make better choices under pressure both personally and professionally. Also valuable to know what I do under stress and how that works against my desires. Ranya helped guide me to understand how to build more competence in areas where I am weak. I appreciate her confident approach and never felt like I was being talked down to. Her comments were professional, insightful and compassionate.” ~JoAnn Milivojevic, Writer Clear Measurement
“My EQ session with Ranya was memorable in a few ways. First off, our conversation ranks high on my list of great life conversation! Her strength of self and clarity about the tool allowed her to gently confront me in substantial ways. She clearly articulated what the tool measured and what it doesn’t measure. There is a quality about Ranya that draws or demands integrity from others. I do this work professionally, so when I say that Ranya is one who impressed me by the candor of our talk and her personal insights, I speak from a life time of experience.” ~Chris Crosby, President of Crosby & Associates (West Coast Chapter) A Goldmine of Knowledge“For years I’ve been interested in emotional intelligence but never explored it beyond reading an article here and there. ... At the start of the experience I had a specific belief about my EQ abilities, a belief that was narrow and offered zero insight into what to do about it. After working with Ranya not only did I gain a broader perspective of EQ and what it measures, but more importantly I learned where I was in and out of balance and specifically what I can do to strengthen the abilities I bring to my relationships. That’s a goldmine of knowledge!
It is my absolute belief that I could not have received a more comprehensive, supportive, and informative interpretation than what I received from Ranya. She has this uncanny ability to synthesize it all—the data and EQ concepts, the interpersonal dynamic, her intuition, wisdom, and compassionate guidance—and create a safe space for me to receive and learn from all this richness. If you’d like to move down the path of thriving in your personal and professional relationships, I strongly recommend an EQ assessment with Ranya as your guide and coach.” ~Deb Waterstone, Professional Coach and Learning Consultant |
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