performsolutions.net

Technical and Business Writing Services

In multi-lingual environments, where multiple languages are spoken, the value and effectiveness of written communications can suffer.  When companies grow, written documentation is often developed independently and idiosyncratically.  Systems that include clear, understandable written documents are not only essential for aligned communication, but also present a competent image to auditors and customers alike.  Whether your company needs expertise writing standard operating procedures, trouble shooting guides, systematizing documentation or creating a “voice,” PSI offer your company an advantage.

Bi-lingual and pictorial standard operating procedures

These bi-lingual, pictorial, and iconic documents help workers in multi-lingual environments learn standards—they really learn. PSI possesses the technical writing skills and understands the needs of ESL learners. We will transform what you have into a system of documents that can be used in three ways:

• as a store house for key standards
• as a training document
• as a performance evaluation tool

See sample SOP pages.

Trouble shooting guides

PSI will work with your subject matter expert(s) to capture knowledge, so that others can be effectively trained and knowledge is spread into more hands.

Job aids

Sometimes workers need a reminder of how to complete a task, especially when jobs are critical or infrequent. Our well constructed and customized job aids serve as on-the-spot training for workers.

See a sample job aid.

Web site copy

Writing a Web site is a big project. Almost all companies can benefit from a Web presence.  PSI will use its communications expertise to seamlessly work with your Web Master to write and position copy for your Web site.

Business writing

Sometimes it takes an outside perspective to see your company’s value-add and communicate your message in a “fresh” way. Whether your needs are customer related, marketing related, or internal, PSI can help your organization target its message.

Information Architecture

In regulated industries, the amount of information it takes to define policy, execute procedure, satisfy auditors and train employees is vast. Growing companies typically have competing systems of information that potentially conflict or are redundant and cause extra work. PSI can evaluate your information systems and help you design an integrated information system of policy, procedure, instruction and training that is streamlined, useable and can be easily maintained.

Training Programs Innovative, powerful, and expert training programs targeted to your company's workforce needs	Technical and Business Writing Clear, understandable documents that present a competent image to auditors and customers alike	Performance Planning and Development Tools and a plan to align employee performance with organizational goals	EQ Profiling, Assessment, and Coaching The bottom line for effective leadership—to understand how to effectively manage our own “pre-set” emotional programming